Policy / FAQs / Disclaimers

Shipping policy:

We aim to ship all in-stock items out within one working day via either Royal Mail or Evri. For international orders, carriers may vary. Please check below for pre-order items. 

For orders with multiple items, orders will ship as soon as all items become available. 

Pre-order items: 

Items are available for pre-order until two days before South Korea/Japan release date to allow us time to finalize any orders. POB are included at no extra cost with some items, but may run out at any time and cannot be guaranteed, though we will always do our best to uphold any orders made. 

We are not able to cancel pre-orders after the pre-order period stated in item listings is over or after the release date of the item. At this point, the item is already on its way to us from either Korea or Japan and we have already paid for items and shipping. We may be able to offer partial refunds in some cases. In some cases, if the order has not yet been ordered by us from Korea/Japan/US, we may be able to offer a refund. But this is usually not the case, as we order items beforehand. All issues will be dealt with on a case by case basis, but in most cases we cannot offer refunds for pre-order items. 

 

In cases where pre-order items include pre-order benefits, the order period for cancellation may be shorter as items have to be ordered ahead of release day to secure the pre-order benefits (eg, Weverse Shop, Ktown4u, Soundwave, etc.) Each case will be handled individually based on the above circumstances and any decision is final. 

In case of multiple pre-order items in one order, we will ship items out at the earliest date that all items in the order are available. Please make multiple orders if you want separate items shipped out as soon as they become available. Thank you. 

 

Pre-order exclusive sales: 

This is a benefit offered to customers who pre-order albums with us. If we have any pre-order benefits left over after the initial sale period is over, we will offer all customers who pre-order any version of the album (including POBs or not) with us the chance to access a sale for those pre-order benefits before we offer them to the general public.

The pre-order benefits will be slightly discounted during the exclusive sale.

It is only accessible by direct link for customers who pre-ordered that specific album. All orders will be cross-checked, and if we find someone has bought it when they weren't eligible or that a customer has shared the links for the sale when they weren't meant to, orders will be cancelled. If this occurs, those customers will also be banned from future exclusive sales. However, we will not bar customers from general sales. This is up to us and will be handled on a case-by-case basis if it ever occurs. 

We will not have pre-order benefit sales for every album release, and even if we have originally offered pre-order benefits, they may run out in the initial sales period, and therefore there would not be an exclusive sale for that release. 

For further information on specific sales, please check our blog posts and social media for announcements. Thank you. 

Returns: 

Returns are not currently accepted, unless there is an issue or damage to the order. We can only accept issues/damage with proof via an unboxing video as you open your order. If there are any major issues with the order, and we have seen your recorded order, we will offer refunds, exchanges, or we will do our best to ship out any missing items if this is the issue. Thank you. 

Customs for customers abroad: 

We cannot take responsibility for customs fees, though if they are low we pay prepay them and send customers invoices to prevent delays in shipping. 

FAQs: 

When will my order be shipped? 

Usually, if an item is in stock, we dispatch within one working day.

If an item is out of stock, orders can take up to one month to be shipped, though our general aim for such cases is one to two weeks to allow time for stock to arrive, be quality checked, packed, and shipped to our customers.

The above is also the case for pre-order items: your order will usually ship out to you within two weeks of the release date, and if there are any issues or delays with your order, we will always contact you via the email you used to make your order.